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Asterisk vs Genesys
October 27, 2025 | Author: Adam Levine
9★
An open source telephony switching and private branch exchange service for Linux. Information on downloading, installation of and support for the product. Asterisk is like a box of Legos for people who want to create communications applications. It includes all the building blocks needed to create a PBX, an IVR system, a conference bridge and virtually any other communications app you can imagine.
15★
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
Asterisk vs Genesys in our news:
2024. Genesys and NICE lead the contact center market according to Gartner
In the latest report "2024 Gartner Magic Quadrant for Contact Center as a Service", Genesys and NICE have been positioned the highest in Ability to Execute. The main contenders - are Five9, Amazon (with its Amazon Connect), Cisco (with its Cisco Contact Center) and Talkdesk. Analysts expect companies catering to the artificial intelligence market to lead the charge for this sector listings, amid heightened expectations of multi-fold growth over the next few years as corporates increasingly find more generative AI use cases. Genesys also credits its leader recognition to its Genesys Cloud experience orchestration platform and advanced native AI. Genesys now positions itself as an AI-driven developer of call center software and states that accelerated customer adoption of standalone AI products contributed to more than 10% of the bookings of its cloud business during the first half of the fiscal year.
