Facebook Messenger vs Line

2021. Facebook is bringing end-to-end encryption to Messenger calls



Facebook has extended the option of using end-to-end encryption for Facebook Messenger voice calls and video calls. End-to-end encryption (E2EE) — a security feature that prevents third-parties from eavesdropping on calls and chats — has been available for text conversations on Facebook’s flagship messaging service since 2016. Although the company has faced pressure from governments to roll back its end-to-end encryption plans, Facebook is now extending this protection to both voice and video calls on Messenger, which means that “nobody else, including Facebook, can see or listen to what’s sent or said.” There's just one caveat: You have to choose to activate encryption, meaning your calls will theoretically be vulnerable to data hijinks unless you opt in to this new feature.


2017. Facebook Messenger adds plugin for business websites



Facebook Messenger is coming to business websites. The new plugin allows customers to talk directly with businesses on their websites using Messenger, and continue those conversations across web, mobile and tablet devices. Not only does the ability to use Messenger mean the business is making itself available within an application that now reaches some 1.2 billion monthly users and growing, the Messenger platform also supports features like payments, bots that understand natural language, and rich media, among other things. Like other web chat systems, the Messenger chat plugin is designed to hover over top the business’s web page, and is indicated by the familiar, blue Messenger icon.


2015. Facebook wants to replace business2customer email by its Messenger



Facebook is aiming to use its Messenger to reinvent communication between customers and businesses. The idea is that people hate touch-tone phone tree customer service calls. Endless email threads are annoying too. People would rather just text asynchronously in a single chat thread. To allow that Facebook is working with an initial set of partners including Everlane and Zulily to change how people contact them. For example, if you buy something through Everlane, but want to modify, track, or return your order, you’ll be able to contact the business through Messenger. And rather than getting individual emails about order confirmation and your order shipping, you’ll be able to opt to get those messages in Messenger. Customer support will be permitted over Messenger thanks to an integration with ZenDesk. Businesses that already use live chat systems for customer support will be able to run that communication over Messenger.