 |
Top 10 Call Center software
August 04, 2025 | Editor: Adam Levine
16
Cloud-based call-center software and self-hosted software/hardware solutions for contact center automation.
1
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
2
With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
3
Vonage provides communications APIs, unified communication solutions, contact centers, conversational commerce platform.
4
Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.
5
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
6
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
7
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
8
Amazon Connect provides a seamless omnichannel experience through a single unified contact center for voice, chat, and task management.
9
World’s Leading Browser-based Call Center Software. Create a Call Center in 5 Minutes. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
10
Mitel provides complete solutions for your business communications needs. Easily stay connected to your customers and employees anytime, anyplace. The Mitel MiVoice business communications platforms provide extensive communication features, robust call control, and support for a wide range of innovative desktop devices and applications.
11
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
12
As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. inContact provides cloud contact center management technology that integrates with leading CRM platforms to unify your customer experience (CX).
13
LiveOps cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support. With the LiveOps cloud contact center, you can respond from one
14
Simplify the way you communicate - voice, video, messaging, collaboration, conferencing, meetings and call center - with one reliable and easy-to-use solution.
Important news about Call Center software
2024. Genesys and NICE lead the contact center market according to Gartner
In the latest report "2024 Gartner Magic Quadrant for Contact Center as a Service", Genesys and NICE have been positioned the highest in Ability to Execute. The main contenders - are Five9, Amazon (with its Amazon Connect), Cisco (with its Cisco Contact Center) and Talkdesk. Analysts expect companies catering to the artificial intelligence market to lead the charge for this sector listings, amid heightened expectations of multi-fold growth over the next few years as corporates increasingly find more generative AI use cases. Genesys also credits its leader recognition to its Genesys Cloud experience orchestration platform and advanced native AI. Genesys now positions itself as an AI-driven developer of call center software and states that accelerated customer adoption of standalone AI products contributed to more than 10% of the bookings of its cloud business during the first half of the fiscal year.
