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Top 10 Live Chat platforms
August 04, 2025 | Editor: Sandeep Sharma
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Live chat support software allows communicate in real-time with visitors on your company website, engage them and increase sales, provide customer service.
1
Customer messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
2
Connect with your customers instantly. Easy to use live chat boosted with chatbots for customer satisfaction, increasing sales, generating leads
3
Drift is the new way businesses buy from businesses. Try our conversational marketing & sales tools designed to make buying easier today, totally free.
4
Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free
5
LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
6
Freshchat is a modern live chat software built to help acquire, engage, and support customers on web, mobile, or social messengers.
8
Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Quickly respond to your customers and handle several chats at once using the chat improvements. Keep the communication going and handle cases via tickets.
9
Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
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The first and only live chat software to help your business win and nurture customers across messaging channels.
11
ClickDesk is a reliable combo of Live chat, Video chat, Helpdesk and Social toolbar. Answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better with our integrated helpdesk, use video chat for a more personal experience and improve customer connections with our social toolbar.
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Highly customizable Live Chat software for Sales and Support. SnapEngage Live Chat converts prospects to customers, and customers to loyal advocates. We integrate with the workflow you’re already using, then we make it work better. Take a look at all the CRM and Helpdesk solutions we already work with, and know that we’re adding more all the time.
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Comm100 is the leading provider of customer service and communication software, globally. With "100% communication, 100% success" as our motto, we are committed to making customer communication simple and effective for you. Comm100's live chat software is designed with the goal to make online chat easy for anyone. Comm100 Email Marketing is professional opt-in email marketing software that offers all the tools needed to implement successful opt-in email marketing campaigns.
Important news about Live Chat platforms
2025. Tidio released Lyro AI - conversational AI for SMBs
Customer service automation Tidio has introduced Lyro which is advertised as the first conversational AI chatbot designed for automating customer service and support in small and medium businesses. It's powered by Claude LLM (created by an AI research company Anthropic). Lyro is able to deliver personalized support to customers, like a human service agent would. On top of that, the bot leads the conversations in a natural way and doesn't require any training from your support team. It's most suited for ecommerce and services companies but available for all industries with exceptions of medical, finance-related, politics, news and adult content. Lyro is built to work within the limits of your knowledge base which reduces the risk of hallucination or incorrect answers.
2022. Take Blip lands $70M to grow its omnichannel messaging service
Take Blip, an online messaging platform for businesses, has raised $70 million in a Series B. Take Blip customers, which include Coca-Cola and Nestlé, get tools to automate conversations with chatbots that can hand off complex issues to customer service reps. As do many other vendors in the messaging space, Take Blip also provides analytics to monitor reps’ performance — a feature with which some might take issue (particularly considering the company retains data for up to five years). That it’s necessary to maintain a certain level of service. Take Blip can compete against a growing number of rivals in the omnichannel messaging space: Glia, MessageBird and GupShup
2022. Tidio raises $25M to automate customer service interactions
Tidio, a platform that aims to become a one-stop shop for companies corresponding with customers across different channels (e.g., email and SMS) has raises $25M. Leveraging a combination of live chat apps and AI-powered chatbots, as well as analytics, Tidio attempts to scale customer service operations even at small companies without the benefit of dedicated staff. Customer service automation platforms like Tidio aren’t exactly cutting edge. To name a few, there’s Ultimate.ai, a data-ingesting, bot-builder platform and Ushur, which offers a service for businesses to create AI-based communication flows. Ada also slots into the category — it features chatbots powered by a natural language processing engine.
