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Top 10 Helpdesk software
August 04, 2025 | Editor: Sandeep Sharma
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Customer service and support ticket software that helps to automate processing of customer requests and manage support agents.
1
Most-popular CRM. Easy collaboration. Proven cloud platform. Salesforce.com offers everything you need to transform your business into a Social Enterprise, so you can connect to customers and employees like never before. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly.
2
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Offers AI-powered bots for faster resolution of common inquiries.
3
Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one. Supports omnichannel communication, including chat, phone, and social media.
4
Gorgias is a customer support helpdesk specially designed for online stores. Automates common support tasks like order tracking and refunds. Centralizes customer communication from email, chat and social media.
5
osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer experience.
6
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
7
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer. Offers AI-driven automation to prioritize and route tickets based on customer context.
8
Help Scout provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Supports multiple mailboxes for managing different teams or brands within one account.
9
Help Desk Software and Customer Service app from Jitbit. Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.
10
Kayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server. Supports advanced reporting and analytics to monitor team performance and ticket resolution times.
11
Intuitive help desk software by Web Help Desk includes cross-platform help desk software, asset management software, knowledge base software. Supports multi-channel ticketing, allowing users to submit requests via email, phone, or web portal.
12
Groove’s Shared Inbox, Knowledge Base and Reports provide a new and better way to support your customers. Enables team collaboration with real-time updates and shared access to customer conversations.
13
The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. HelpSpot Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.
14
All-in-one Customer Support Software. Organize customer support software around your help center using all possible channels packed in one simple solution. Integrates live chat, email and social media integration.
15
Ticketing system for collaborative customer support. SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. Includes built-in knowledge base for self-service support.
Important news about Helpdesk software
2024. Freshworks unveiled AI agent Freddy
Freshworks has unveiled Freddy AI Agent – a new generation of easy-to-use autonomous service agents. It can be deployed in minutes and help customer support to autonomously resolve up to 40% of service requests. Freddy learns from existing documents and websites. By pointing Freddy to websites and other learning materials, the agent will crawl through the resources and learn on its own. Freddy AI Agent personalizes and contextualizes conversations in multiple languages across multiple channels. Freddy AI Agent operates 24/7 across tools like Microsoft Teams, Slack and other internal collaboration channels to assist employees when they need it.
