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Top 10 Instant Messaging platforms for business
August 04, 2025 | Editor: Adam Levine
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Popular consumer messaging platforms and omnichannel IM services for customer interactions.
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WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia and yes, those phones can all message each other! Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
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Twilio powers personalized interactions and trusted global communications to connect you with customers.
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Telegram is a messaging app with a focus on speed and security. It’s super-fast, simple, secure and free. Telegram seamlessly syncs across all of your devices and can be used on desktops, tablets and phones alike. You can send an unlimited amount of messages, photos, videos and files of any type (.doc, .zip, .pdf, etc.). Telegram groups have up to 200 people and you can send broadcasts to up to 100 contacts at a time. Be sure to check our website for a list of Telegram apps for all platforms.
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Privacy is possible, Signal makes it easy. Send high-quality group, text, picture, and video messages, all without SMS and MMS fees.
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Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Available now for Android and iPhone.
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Viber is a mobile app that provides free international calls and text messages to other Viber users using 3G or Wi-Fi. Uses your existing contact list - check out which of your phone contacts and friends is already on Viber so that you can call and text them for free.
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The leading omnichannel communications platform, built for global scale, that power communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet.
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iMessage lets you send messages back and forth with anyone on iPad, iPhone, iPod touch, or a Mac. If you’re a texter, you’ll love Messages on iPhone, iPad, and iPod touch. Now they all come with iMessage, a service that’s an even better kind of texting. Because it’s free for you and anyone texting over Wi-Fi using an iOS device or Mac with iMessage.
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Omnichannel communication platform that unifies all messaging channels into one single view and makes customer communication easy.
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Respond.io is a business messaging platform that connects contacts from Email, Whatsapp, Social Media, Website widget in one place.
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WeChat is a free messaging & video calling app that allows you to easily connect with family & friends across countries. It's the all-in-one communications app for free
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Amazon's Trusted Messenger that enables secure collaboration across messaging, calling, file sharing, and screen sharing.
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KakaoTalk is a multi-platform texting app that allows iPhone, Android, and BlackBerry users to send and receive messages for free. Talk around the clock, all around the world
with up to five friends at once — for free. Easily send photos, contact info, voice notes or your location.
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Snapchat is a photo messaging application. Using the application, users can take photos, record videos, add text and drawings, and send them to a controlled list of recipients.
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chat on your terms. Looking for a new and engaging way to interact with your audience? Have amazing content or a cool experience you'd love to get discovered? Kik offers brands and content providers unique ways to talk with their fans, and find new followers too!
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Omnichannel messaging platform. Integrate all the messaging channels, including WhatsApp, into one place to provide efficient customer support in real-time.
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Your Off-the-Record Messenger. Spoken words disappear after they're heard. But what you say online remains forever. With confidential messages that self-destruct, Confide lets you avoid the Cloud, and takes you off the record.
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The Simple Workspace for Customer Service Teams. The omnichannel contact center that seamlessly combines your customer conversations and your existing systems. Build community, not complexity.
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Pidgin (formerly named Gaim) is a multi-platform instant messaging client. It provides the ability to have voice/video conversations using the XMPP protocol (including Google Talk). Further features include support for themes, emoticons, spell checking, and notification area integration.
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Comm100 is the leading provider of customer service and communication software, globally. With "100% communication, 100% success" as our motto, we are committed to making customer communication simple and effective for you. Comm100's live chat software is designed with the goal to make online chat easy for anyone. Comm100 Email Marketing is professional opt-in email marketing software that offers all the tools needed to implement successful opt-in email marketing campaigns.
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iAdvize allows to provide customers with a premium, humanized, omnichannel messaging experience. Enable website visitors to communicate seamlessly with your brand over text, voice, or video on the channels they prefer.
Important news about Instant Messaging platforms for business
2025. WhatsApp adds AI Summaries
WhatsApp has introduced a new feature that will allow users to create summarize of unread long chats using AI. The feature is based on Private Processing technology, which Meta presented in April at the Llamacon conference. It allows messages to be processed without breaking end-to-end encryption and without Meta having access to the chat content. The generated summaries are private - only the user who requested summary can see it. To use the feature, you need to click on the bгеещт above the unread messages that says Summarize privately. After that, Meta AI will generate a short summary with several key points.
