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Top 10 IT Service Desk (ITSM) Software
August 04, 2025 | Editor: Michael Stromann
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IT Service Management software (ITSM) that allows to manage enterprise IT resources and provide the needed level of service according to the best ITIL practices.
1
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
2
Monitor & manage your network with unified visibility into fault, performance, availability, traffic, & configurations. Get instant visibility across all system resources that can impact application performance and fix them fast. Find, analyze & resolve your toughest performance issues on SQL Server, Oracle, Sybase, and DB2. Automate 24x7 security monitoring and response to stop threats in their tracks and maintain continuous compliance.
3
ManageEngine crafts comprehensive IT management software for all your business needs. We have complete and easy solutions for even your most difficult IT management problems, from keeping your business safe, to ensuring high availability, to making your users happy. We’re bringing IT together so you don’t have to.
4
IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-
5
Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
6
osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer experience.
7
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
8
Unified IT management software Ivanti (formerly LanDesk) is changing the IT landscape by breaking down IT silos with increased visibility, shared data, and automated processes. We’re helping customers respond to user demands and market changes, comply with regulations, and secure the entire organization
9
BMC Helix ITSM (formerly BMC Remedy) combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
10
SysAid is an IT service management and help desk software that integrates all the essential IT tools into one Service Desk. Its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
11
Kaseya helps MSPs and IT Departments better manage their business with our IT management software suite, IT Complete.
12
EasyVista’s revolutionary suite of products radically build a new front office experience as well streamlining and automating back office IT. EasyVista is increasingly winning business from vendors who provide hard-coded, high-administration solutions. Customers now want a solution that delivers new services and a storefront that can be rapidly realized and easily administered. EasyVista decimates IT costs, facilitates increased delivery to business needs and empowers IT to transform customer interfaces and applications.
13
OMNITRACKER is a powerful tool to adapt processes to your needs. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes.
Important news about IT Service Desk (ITSM) Software
2025. ServiceNow to buy Moveworks to grow its AI portfolio
ServiceNow is to acquire (for $2.85 billion) Moveworks, which develops enterprise-focused automation and AI tools. The idea is to build a platform that combines ServiceNow’s agentic AI and automation strengths with Moveworks’ AI assistant and enterprise search technology. Mountain View-based Moveworks came out of stealth in 2019 with an application to help enterprise customers automate high-level IT support. Over the years, the startup expanded its product portfolio to address various lines of business, including HR, finance and facilities management.
