 |
Top 10 Self-Service software
August 04, 2025 | Editor: Sandeep Sharma
22
Customer Community software for collecting customer feedback, ideas, providing customers with self-service knowledge base or support forum.
1
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Offers AI-powered bots for faster resolution of common inquiries.
2
Sprinklr offers the only Social Media Management System that enables global scale for the social enterprise with social media analytics. Increase profits, reduce costs, and boost efficiency by bringing the voice of your customer deep into your enterprise. Make social an integral part of your business from marketing and customer service, to sales and beyond. Purpose-built for large enterprises to ensure the voice of the customer is heard and acted upon by every employee
3
MediaWiki is a popular free web-based wiki software application. Developed by the Wikimedia Foundation, it is used to run all of its projects, including Wikipedia, Wiktionary and Wikinews. It is written in the PHP programming language and uses a backend database.
4
Productboard helps product teams understand what customers need, prioritize what to build next, and align everyone around the roadmap.
5
Mighty Networks gives you everything you need to grow a community-powered business. Create a beautiful website and membership community for your fans.
7
he all-in-one community platform for creators & brands. Bring together engaging courses, discussions, members, live streams, chat, events, and memberships — all in one place, all under your own brand.
8
World's leading community software. AI-based user engagement. All key functionality included. Easy, non-technical site admin
9
Discourse is the 100% open source discussion platform built for the next decade of the Internet. Use it as a mailing list, discussion forum, long-form chat room, and more!
10
Product feedback management software for growing SaaS companies. A single, centralized product feedback solution that gives you everything you need to gather, aggregate, analyze, and follow through on feedback from customers and internal teams.
11
Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.
12
A powerful community platform, integrated into your product. Increase user engagement, drive retention, and boost customer lifetime value.
13
Customer Experience Software that delivers seamless experiences across the entire customer journey for the contact center – and beyond.
14
Invision Community is a leading platform for building vibrant communities with forums, eCommerce, content management, image galleries and more.
15
UserEcho offers everything you need to let customer conversations flow seamlessly across different channels, creating a better experience for both your business and your customers.
16
Feedback portal that helps you build better products. Give your customers a voice and let them tell you what they need. Spend less time guessing and more time building the right product.
17
UserHorn, is one of the best online ticketing service offers customer support helpdesk and online helpdesk ticketing system.
18
All-in-one Customer Support Software. Organize customer support software around your help center using all possible channels packed in one simple solution. Integrates live chat, email and social media integration.
19
KBPublisher is Knowledge Management Software. It reduces the need for customer support, improves staff productivity, and eliminates time wasted searching for information.
Important news about Self-Service software
2021. NICE acquires smart digital self-service platform MindTouch
NICE, the provider of CCaaS platform CXone has acquired MindTouch, a knowledge management software company based in San Diego. MindTouch was founded in 2005 and funded by its founders until 2016, when it received $12 million in a Series A. MindTouch described itself as offering “mid-size to large organizations an enterprise-grade, AI-powered knowledge management (KM) platform built to increase customer lifetime value. Solutions include KM for customer self-service, agent assistance, and departmental knowledge. The company has 100 employees and over 300 customers worldwide, including global brands (and a few NICE CCaaS competitors) such as 8x8, Cisco, Land Rover, Samsung, Verizon, and Whirlpool. In addition to direct sales, MindTouch technology is embedded in SAP Service Cloud as SAP Knowledge Central.
2020. Customer feedback software GetSatisfaction is shutting down
Sprinklr, the company that provides Unified-CXM platform for all customer-facing functions, has discontinued well-known customer community and feedback service GetSatisfaction. Ten years ago the service was one of the most successful SaaS startups and offered paid service plans to companies including Method Products, Timbuk2, Twitter, and Digg. Several more companies later joined the platform, including Time Warner Cable, Verizon, Comcast, Mozilla, Mogo Money, Microsoft Hohm, AMC Theatres, Qantas, Apple Inc., Dell, and Facebook. But it seams that small businesses don't want to pay for such software any more (or just can't support customer communities) while big companies have moved to more complex CX platforms. GetSatisfaction's main competitor, UserVoice - has recently moved into more focused area - product feedback management software for growing SaaS companies.
2020. Microsoft introduces Customer Voice, a real-time customer feedback tool
Microsoft unveiled Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics. It's a feedback management solution, and it’s designed to empower businesses and organizations to build better products, deliver better experiences to customers and really build the relationships for the customers with that feedback management tool. The data gets shared with Microsoft’s customer data platform (CDP), and is built on top of Dynamics 365 and the Power Platform. The latter provides a way to customize the Customer Voice tool to meet the needs of an individual company.
